Privacy Policy

NeoCharge Privacy Statement

Last Updated: May 7, 2024

NeoCharge Inc. ("NeoCharge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.neocharge.io, use our mobile application NeoCharge Connect ("App"), or use any of our products and services, including the NeoCharge Smart Splitter and any related software (collectively, the "Services"). Please read this Privacy Statement carefully. If you do not agree with the terms of this Privacy Statement, please do not access or use the Services.

1. Information We Collect 

1.1 Information You Provide to Us We collect personal information that you voluntarily provide to us when you use our Services, express an interest in obtaining information about us or our Services, or otherwise communicate with us. The types of personal information we may collect include:

Contact information, such as your name, email address, postal address, and phone number; Login credentials for your electric utility provider, vehicle software, or other third-party services; Information about your electric vehicle, such as the make, model, and year; Information about your electric utility provider, such as your account number, rates, and usage; Payment information, such as your credit card number or billing address (if applicable); Feedback and correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us; and Any other information you choose to provide.

1.2 Information We Collect Automatically When you access or use our Services, we may automatically collect certain information about you, including:

Log information, such as your IP address, browser type, operating system, referral URL, pages viewed, and links clicked; Device information, such as your device type, operating system, and mobile network information; Location information, such as your device's GPS location (if you permit the App to access this information); Usage information, such as the date and time of your use of the Services, the features you use, and the actions you take; and Charging session information, such as the date, time, duration, and energy consumption of your charging sessions (if you connect your electric vehicle to the Smart Splitter and use the App).

1.3 Information We Collect from Third Parties We may also collect personal information about you from third parties, such as:

Your electric utility provider, if you provide your login credentials and authorize us to access your account information; Your vehicle software provider, if you provide your login credentials and authorize us to access your vehicle information; and Advertising networks and analytics providers, as described in the "Online Tracking and Advertising" section below.

2. How We Use Your Information We use the personal information we collect for various purposes, including to:

Provide, maintain, and improve our Services; Personalize your experience with our Services; Send you technical notices, updates, security alerts, and support and administrative messages; Respond to your comments, questions, and requests, and provide customer service; Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you; Monitor and analyze trends, usage, and activities in connection with our Services; Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of NeoCharge and others; Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards; Link or combine your information with other information we receive from third parties to help understand your needs and provide you with better service; and Carry out any other purpose for which the information was collected, as disclosed to you at the time of collection or with your consent.

3. Sharing Your Information We may share your personal information with the following parties:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance. Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions. Electric Utility Providers: If you opt-in to our utility rebate program and provide your login credentials, we may share your information with your electric utility provider to facilitate the payment of rebates or other incentives to you. Other Users: If you use the App's social features, such as sharing your charging activity or competing with friends, your information may be visible to other App users. Advertising Networks and Analytics Providers: As described in the "Online Tracking and Advertising" section below, we may share your information with third-party advertising networks and analytics providers. Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Statement. Business Transfers: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Legal Requirements: We may disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request. With Your Consent: We may disclose your information for any other purpose with your consent.

4. Online Tracking and Advertising We and our third-party service providers may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages or in apps, links clicked, and conversion information.

We may use this information to:

Analyze trends and usage patterns; Administer the Services and improve their content and design; Personalize your experience with the Services and deliver advertising and content that matches your interests and preferences; and Measure the effectiveness of our advertising and marketing campaigns.

We may also work with third-party advertising networks that collect information about your online activities over time and across different websites and applications when you use our Services. These companies may use cookies, web beacons, and other tracking technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages or in apps, links clicked, and conversion information. They may use this information to deliver advertising and content tailored to your interests on our Services and other websites and applications.

You can opt-out of receiving targeted advertising from many advertising networks by using the opt-out tools provided by the Digital Advertising Alliance (http://www.aboutads.info/choices) and the Network Advertising Initiative (http://www.networkadvertising.org/choices). Please note that opting out of targeted advertising does not opt you out of being served advertising. You will continue to receive generic advertisements while using our Services and other websites and applications.

5. Your Choices and Rights You have certain choices and rights regarding the personal information we collect and how we use it:

Access and Update Your Information: You may access and update your personal information by logging into your account on our website or the App, or by contacting us at the email address or phone number provided below. Opt-Out of Marketing Communications: You may opt-out of receiving promotional emails from us by following the instructions in those emails or by contacting us at the email address or phone number provided below. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. Opt-Out of Location Tracking: You may opt-out of allowing the App to collect your precise location information by adjusting the permissions in your mobile device's settings. Delete Your Account: You may request that we delete your account and personal information by contacting us at the email address or phone number provided below. Please note that we may retain certain information as required by law or for legitimate business purposes. California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA"). Please see the "CCPA Privacy Notice for California Residents" section below for more information. European Residents: If you are a resident of the European Economic Area ("EEA"), you may have additional rights under the General Data Protection Regulation ("GDPR"). Please see the "GDPR Privacy Notice for European Residents" section below for more information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Data Security

We have implemented reasonable and appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information we collect. However, no security system is impenetrable, and we cannot guarantee the security of your personal information. In the event that any personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose personal information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

8. Links to Other Websites and Services

The Services may contain links to other websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

The Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Services or on or through any of their features. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at the email address or phone number provided below.

10. Changes to This Privacy Statement

We reserve the right to update or change this Privacy Statement at any time. If we make a material change to this Privacy Statement, we will post the updated Privacy Statement on our website and update the effective date at the top of this page. We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting the personal information we collect.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Statement or our privacy practices, please contact us at:

NeoCharge Inc. 

75 Higuera Street, Suite 120, San Luis Obispo, CA 93401 

exec@neocharge.io

12. CCPA Privacy Notice for California Residents

This section applies only to California residents. It describes how we collect, use, and share personal information of California residents in operating our Services and their rights with respect to that personal information.

For purposes of this section, "personal information" has the meaning given in the California Consumer Privacy Act ("CCPA") but does not include information exempted from the scope of the CCPA.

12.1 Your California Privacy Rights As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

 

Information: You can request the following information about how we have collected and used your personal information during the past 12 months:

• The categories of personal information we have collected;
• The categories of sources from which we collected the personal information;
• The business or commercial purpose for collecting or selling the personal information;
• The categories of third parties with whom we have shared the personal information; and
• The specific pieces of personal information we have collected about you.

Access: You can request a copy of the personal information that we have collected about you during the past 12 months.

Deletion: You can request that we delete the personal information that we have collected from you.

Opt-out of sales: If we sell your personal information, you can opt-out.

Non-discrimination: You are entitled to exercise the privacy rights described above free from discrimination, as prohibited by the CCPA.

You may submit requests to exercise your California privacy rights by contacting us at the email address or phone number provided above.

We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

We will need to verify your identity to process your information, access, and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require you to provide certain information, such as your email address, phone number, or other identifying information.

Your authorized agent may make a request on your behalf upon our verification of the agent's identity and our receipt of a copy of a valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent with signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity, and provide us with written confirmation that you have given the authorized agent permission to submit the request.

12.2 Personal Information We Collect, Use, and Share

Below is a summary of how we collect, use, and share personal information by reference to the categories specified in the CCPA, and describes our practices during the 12 months preceding the effective date of this Privacy Statement.

Identifiers:

• Examples of PI we collect: Name, email address, postal address, phone number, IP address
• Source of PI: You, your devices, utility providers, vehicle manufacturers
• Purpose for collecting PI: Provide and improve our Services, communicate with you, detect fraud, and comply with legal obligations
• Categories of recipients: Service providers, business partners, utility providers, advertising networks, affiliates, legal authorities

Personal information categories listed in the California Customer Records statute:

• Examples of PI we collect: Name, contact information, payment information
• Source of PI: You
• Purpose for collecting PI: Provide our Services, process payments, and comply with legal obligations
• Categories of recipients: Service providers, business partners, affiliates, legal authorities

Protected classification characteristics under California or federal law:

• We do not collect this type of information

Commercial information:

• Examples of PI we collect: Information about your use of our Services and your interactions with us
• Source of PI: You, your devices
• Purpose for collecting PI: Provide and improve our Services, personalize your experience, and send marketing communications
• Categories of recipients: Service providers, business partners, advertising networks, affiliates

Biometric information:

• We do not collect this type of information

Internet or other electronic network activity information:

• Examples of PI we collect: Browsing history, search history, information about your interactions with our website and App
• Source of PI: Your devices
• Purpose for collecting PI: Analyze trends and usage patterns, administer our Services, personalize your experience, and deliver targeted advertising
• Categories of recipients: Service providers, advertising networks, affiliates

Geolocation data:

• Examples of PI we collect: Precise location information (if you permit the App to access this information)
• Source of PI: Your devices
• Purpose for collecting PI: Provide location-based Services and personalize your experience
• Categories of recipients: Service providers, affiliates

Inferences drawn from other personal information:

• Examples of PI we collect: Inferences drawn from your use of our Services and your interactions with us
• Source of PI: You, your devices
• Purpose for collecting PI: Personalize your experience and send marketing communications
• Categories of recipients: Service providers, advertising networks, affiliates

13. Legal Basis for Processing

We process your personal data only as permitted by applicable law. Our legal bases for processing your personal data are as follows:

Consent: We may process your personal data based on your consent, such as when you opt-in to receive marketing communications from us. You may withdraw your consent at any time by contacting us at the email address or phone number provided above. Performance of a Contract: We may process your personal data as necessary to perform our obligations under a contract with you, such as our Terms of Service.

[Legitimate Interests: We may process your personal data for our legitimate interests, such as to provide and improve our Services, detect fraud, and comply with legal obligations.

14. Your GDPR Rights As an EEA resident

You have the following rights with respect to your personal data:

Access: You have the right to request information about how we process your personal data and to obtain a copy of that personal data. Rectification: You have the right to request that we rectify inaccurate personal data about you. Erasure: You have the right to request that we erase personal data about you. Restriction: You have the right to request that we restrict the processing of your personal data. Objection: You have the right to object to our processing of your personal data. Portability: You have the right to request that we transfer your personal data to another controller.

You may submit requests to exercise your GDPR rights by contacting us at the email address or phone number provided above.

We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.

15. International Data Transfers

We may transfer your personal data to countries outside the EEA for processing. We use appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Statement and applicable law, such as by entering into standard contractual clauses approved by the European Commission or by transferring personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

16. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

17. Contact Us

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at:

If you are an EEA resident and have a complaint about our privacy practices, you may also file a complaint with your local supervisory authority.

This comprehensive Privacy Statement covers the essential elements for both NeoCharge's website and mobile application, including:

1. The types of personal information collected, how it is collected, and the purposes for collection;
2. How personal information is used and shared with third parties;
3. The use of cookies and other tracking technologies for analytics and advertising purposes;
4. Users' rights and choices regarding their personal information;
5. Data security and retention practices;
6. Special provisions for California residents under the CCPA; and
7. Special provisions for EEA residents under the GDPR.

By providing clear and detailed information about NeoCharge's data practices, this Privacy Statement helps build trust with users and ensures compliance with applicable privacy laws and regulations. It is important to regularly review and update the Privacy Statement to reflect any changes in NeoCharge's data practices or applicable laws.